Keeping your rug clean will ensure a long and colourful life. Depending on the amount of foot traffic in your home, it is recommended that rug owners call on our cleaning team to professionally deep clean the rug every one to three years. Between these thorough cleanings, owners should vacuum and treat small spots or stains as needed – stains are most easily removed when the spot is still wet.

Vacuum your rug regularly. Dirt can cause damage to the rug’s fibers as it is ground in by normal foot traffic. Vacuuming the rug twice a week is a good rule of thumb. It is important not to vacuum the rug too quickly; be deliberate in your motions because this will allow the vacuum to do its work and remove loose and even embedded soil from the rug. Be careful not to vacuum the fringe. Refrain from using a rotor brush vacuum as it tends to damage the rug.

Dilute the stain with plenty of water and subsequently blot up as much of the spoil or stain as possible with a paper towel or white cloth. Do not rub the spill or stain into the rug. Apply a light detergent such as Fabric Care to the stain, working your way from the edge of the stain to the centre. Rinse and reapply the stain remover if need be. Do not soak the rug with soap. This may discolour the rug if left on for an extended period of time. Refrain from using salt on any stain.

Pat, do not rub, the rug to remove excess water. Dry the area thoroughly with a fan or a cool temperature hair dryer. If it’s a small rug, lay it over a chair or sawhorse so both the top and bottom are dried before placing the rug back on the floor. Make sure that both sides are dried completely before moving it. Gently brush the rug with a cloth brush to restore the fibres back to their normal shape, if needed. The fibres may be a bit stiff after they dry, so the brush or even a vacuum will make them soft and pilable again. Stains in need of special attention:

Moving your rug to another place in the room or simply rotating it in the sample place will allow the rug to breathe and not become matted down due to extreme traffic. Rotation is recommended once every six months to two years, depending on the amount of traffic the rug endures. To ensure that the rug is not damaged when rotating, remove it from underneath any furniture, then gently lift is up slowly. Allow a small amount of air under the rug to create a cushion, making rotation easier.

Padding a rug gives the owner an extra cushion from the floor and will prevent the rug from sliding. It will also cut down on damage and wear from traffic. However, not all rugs need padding – it depends on both the thickness of the rug and the owner’s preference.

Should the rug be damaged it, most likely, can be easily restored by our in-house restoration team, If you are unsure of repair or restoration, please give us a call and we’ll be happy to help you.